I&T Solution
Reference No.
S-0403
Solution Name
Maaiiconnect Omnichannel Live Chat, Voice and Video
Solution Description
Our solution provides the right communication means to enhance service channels experience on the citizen's whole journey:
Personalized Message, Traced Response, Live Human/ Robotic Support, Historical Conversation for Data Analytics, Enhance Efficiency, Convenience, and Transparency.
Moreover, the public very good digital experiences today, and communication and information are essential to these good digital experiences. Our communication platform allows your different departments to communicate with the public in WhatsApp, WeChat, LINE, Smart QR CODE, telephony. All of these chat histories between the public and your different departments become data for your further analysis of how you could personalize your communication back to the public.
Application Areas
Broadcasting
City Management
Climate and Weather
Commerce and Industry
Development
Education
Employment and Labour
Environment
Finance
Food
Health
Housing
Infrastructure
Law and Security
Population
Recreation and Culture
Social Welfare
Transport
Technologies Used
Artificial Intelligence (AI)
Cloud Computing
Data Analytics
Internet of Things (IoT)
Mobile Technologies
Natural Language Processing
Use Case
1. Automation is becoming a critical component of services expected from the government, and communication is part of it. E.g. Your property management offices can use our chat, calls, and video for quicker response in building services maintenance.
2. CRM modules can especially help users find customer information immediately and have records of customers’ preferences. With those within easy reach, government front-line personnel can provide citizens their needs and wants.
3. Analytics is an essential aspect of each of the government departments, as it provides you with better insights.
Company / Organisation Name
M800 Limited
Email Address
robertli@m800.comTelephone Number
9883 2000
Website
www.maaiiconnect.comAddress
19/F, 20/F & 21/F, Tower 1 Enterprise Square, 9 Sheung Yuet Road, Kowloon Bay, Hong Kong.
If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.
