The existing workflow of handling applications of a public service involves monitoring and authentication processes and staff are required to conduct inspection, home visits and interviews frequently. At present, the information / copies of the documents collected / photos taken during the process are brought back to office, and images are uploaded to the systems manually by staff for processing and record. The department intends to make use of technologies to digitalise the processing of records for inspection / home visits / interviews and to facilitate case officers’ access to the systems using handheld devices in a secure manner while they are away from office. Moreover, the use of handheld devices for on-site data screening and transmission will also promote paperless operation and improve work efficiency.
