创新及科技解决方案

The solution could be used by on-the-ground tax management staff to provide taxpayer profiling, segmentation and earlier intervention into a taxpayer's payment journey.

The Business Value:

-Estimated a certain improvement of debt/revenue collection

-Estimated a certain reduction in the number of debtors

-Improvement in the debt finalisation rate and

-More timely revenue collection

The Social Value:

-Allow tax management authority to distinguish between taxpayers who has the capacity to pay but chose not to and those who are in genuine finaical hardship and require additional support. Both types of taxpayers require different approaches and responses and being able to know when to apply one response over the other is critical to a client centric approach.

-A more responsive and tailored approach to individual taxpayers will lead to more timely collection of revenue and reduction in debt across all tax lines, and additional revenue to fund essential services for HK citizens.

The Human Empowerment:

-Provide insights to ensure our staff to better understand individual taxpayer's circumstances and needs.

-Allow staff to be engaged in more interesting and value-adding activities, which will make a real difference to both taxpayers and revenue outcomes.