創新及科技解決方案
解決方案編號
S-0282
解決方案名稱
Chatbot Solution - ccRobot
解決方案描述
ccRobot is a chatbot platform that automates repetitive customer inquiries to improve overall service quality and reduce operational costs with NLP technologies. It can help serve your customers and promote your products/services 24/7 via web or mobile channels in any language. ccRobot supports multimedia such as text, images, videos and interactive maps. It is highly configurable and can easily integrate with different systems to serve complicated functions, such as appointments booking.
In addition, this innovative natural user interface introduces new opportunities for today's business to improve the bottom line. ccRobot is trained on the job as a human, instead of programmed as traditional chatbots do. The human live agent, as a master, works side-by-side with the apprentice (ccRobot) initially. ccRobot grows smarter naturally everyday as a human without programmers' involvement, making robot training easier than ever!
應用領域
廣播
城市管理
氣象
工商業
發展
教育
就業及勞工
環境
財經
食物
衛生
房屋
基礎設施
法律及保安
人口
康樂及文化
社會福利
運輸
all websites and apps
使用的技術
人工智能
機器學習
自然語言處理
使用例子
1. Achieving Consistently High Services Quality
- Serve end users 24/7 with no down time.
- Standardized answers avoided emotional human responses.
- Scalable customer service to handle enquiry spikes.
2. On-going Cost Savings on Customer Service
- Save cost of hiring customer service personnel to handle large amount of repetitive inquiries.
- Reduce training cost during staff turnover.
3. Omni channel Support for Utmost Flexibility
- Single system for Chatbot, Live Chat & Back Office system.
- Capable to escalate to a human live agent for complicated inquiries or complains.
- API structured design which made any system and services integrations easy.
4. Quick Set Up and Minimal Ongoing Maintenance Effort
- A total solution including initial set up and training of Chatbot.
- Ongoing maintenance is made easy as ccRobot is able to learn and improve while ”observing” the work of a live person.
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