創新及科技解決方案
解決方案編號
S-0403
解決方案名稱
Maaiiconnect Omnichannel Live Chat, Voice and Video
解決方案描述
Our solution provides the right communication means to enhance service channels experience on the citizen's whole journey:
Personalized Message, Traced Response, Live Human/ Robotic Support, Historical Conversation for Data Analytics, Enhance Efficiency, Convenience, and Transparency.
Moreover, the public very good digital experiences today, and communication and information are essential to these good digital experiences. Our communication platform allows your different departments to communicate with the public in WhatsApp, WeChat, LINE, Smart QR CODE, telephony. All of these chat histories between the public and your different departments become data for your further analysis of how you could personalize your communication back to the public.
應用領域
廣播
城市管理
氣象
工商業
發展
教育
就業及勞工
環境
財經
食物
衛生
房屋
基礎設施
法律及保安
人口
康樂及文化
社會福利
運輸
使用的技術
人工智能
雲端運算
數據分析
物聯網
流動技術
自然語言處理
使用例子
1. Automation is becoming a critical component of services expected from the government, and communication is part of it. E.g. Your property management offices can use our chat, calls, and video for quicker response in building services maintenance.
2. CRM modules can especially help users find customer information immediately and have records of customers’ preferences. With those within easy reach, government front-line personnel can provide citizens their needs and wants.
3. Analytics is an essential aspect of each of the government departments, as it provides you with better insights.
公司／機構名稱
M800 Limited
電郵地址
robertli@m800.com電話號碼
9883 2000
地址
19/F, 20/F & 21/F, Tower 1 Enterprise Square, 9 Sheung Yuet Road, Kowloon Bay, Hong Kong.
若政府部門欲對創科方案進行PoC試驗或技術測試，請聯絡Smart LAB。
